Allegation(s)

By offering conditions for the recovery which the complainant is unable to fulfil both due to its financial situation and the impossibility for it to obtain a guarantee, the Commission acted unfairly.

Claim(s)

The Commission should either reduce the debt or allow payment to be made in instalments corresponding to the complainant's financial resources. The reimbursement period should be longer and no guarantee should be required as it is impossible for the complainant to obtain one.