Information about the European Ombudsman, the institution and its staff.
Find out about the Ombudsman's role, schedule and biography
Annual Report 2020 Highlights
Looking Back - The impact of the European Ombudsman in 2020
Annual Management Plan
Our annual management plans presenting how we plan to deliver our strategy for the coming year
Looking for a job with the European Ombudsman?
The Ombudsman investigates complaints about maladministration and looks into broader systemic issues with the EU institutions.
Find out more about our Fast-Track procedure to deal with access to documents complaints
Example of Strategic work
Special report on our strategic inquiry on lack of Council legislative accountability
Example of complaint
Complaint about unpaid traineeships at the EEAS resolved
The European Ombudsman coordinates the European Network of Ombudsmen
The Ombudsman can help people, businesses or organisations facing problems with the EU’s administration. This section explains under what circumstances and how.
How can the Ombudsman help
Find out about what the Ombudsman can investigate
Checklist for making a complaint
Check whether you meet the criteria for the Ombudsman to look into your complaint
How we deal with complaints
Have a look at the process by which the Ombudsman deals with complaints
Who else can help you
If the Ombudsman is not able to help, here is a list of other bodies that may be able to assist
Press releases, news, publications, multimedia, calendar and events, and media contacts.
Award for Good Administration
Scroll through our web story to learn more about the 2021 Award for Good Administration
Latest press release
Debate on EU future should not be an exercise in 'citizen-washing', warns Ombudsman
Watch this video and find out more about what the European Ombudsman does
The European Ombudsman and you
Find out at a glance how it all works
You have a complaint against an EU institution or body?
Case openedCase 1708/2021/FA - Opened on Tuesday | 12 October 2021 - Decision on Wednesday | 03 November 2021 - Institution concerned European Commission