You have a complaint against an EU institution or body?

The Ombudsman's Team

To ensure that the institution can properly deal with complaints in all 24 Treaty languages, as well as raise awareness about how it can help people and organisations, the Ombudsman has a well-qualified, multilingual staff. Search our staff by area or consult the organisational chart (organigramme) for our office.

European Ombudsman

Cabinet of the European Ombudsman

The cabinet team is responsible personally to the Ombudsman, working under her direct instruction. It advises and assists the Ombudsman to help ensure implementation of her vision, strategy and objectives.
All cabinet members may accompany the Ombudsman on duty trips as requested, and may help draft speeches, presentations or reports as assigned.
  • AidanO'Sullivan
    Head of Cabinet
    Overall responsibility for the Ombudsman strategy, interinstitutional relations including European Parliament and cabinet management. Works with the Secretariat-General in ensuring implementation of the strategy. Advises the Ombudsman on communication and outreach activities.
  • SilviaBartolucci
    Policy Assistant
    Responsible for day-to-day relations with European Parliament, including the Committee on Petitions. Assists implementation of EO strategy, including the preparation of EO briefings.
  • FrederikHafen
    Policy Adviser
    Advises the Ombudsman on policy developments, external strategy, and relations with the European Parliament. Responsible for coordination of policy briefings and speeches.

Secretariat-General

The Secretariat-General is responsible for the overall management of the office and for ensuring overall coordination and implementation of the Ombudsman's strategy.
  • CesiraD'Aniello
    Secretary-General
  • ChristopheBauer
    Assistant - Case Management Processes
  • CarolineMoen
    Assistant to the Secretary-General
  • FrancescaPavesi
    Administrator
  • MurielleRichardson
    Administrator

Directorate of Inquiries

The Directorate of Inquiries, which includes one case-handling Unit (below), is in charge of the Office's core activities namely conducting inquiries into possible cases of maladministration by the EU institutions, bodies and agencies and promoting good administrative practices.
  • RositaHickey
    Director of Inquiries
  • MartaHirsch-Ziembińska
    Senior Adviser on Charter compliance
  • FergalÓ Regan
    Senior Legal Adviser
  • PeterDyrberg
    Inquiries and Process Expert
  • TanjaEhnert
    Case handler
  • MichaelaGehring
    Case handler
  • DorienLaermans
    Case handler
  • AngelaMarcos Figueruelo
    Legal Officer
  • OanaMarin
    Inquiries Officer
  • ErikaMurányi
    Administrative Assistant
  • KoenRoovers
    Case handler
  • MarkusSpoerer
    Inquiries Officer
  • ValentinaStoeva
    Inquiries Officer
  • ElkeWinter-Mes
    Case handler
  • StefanZamfirescu
    Legal Trainee
  • Anna BarbaraZejc
    Legal Trainee
Case-handling Unit
  • TinaNilsson
    Head of the Case-handling Unit
  • VieriBiondi
    Inquiries Officer
  • PeterBonnor
    Principal Legal Officer
  • MariaDepasquale
    Principal Legal Officer
  • JulianoFranco
    Principal Legal Officer
  • SilviaFuller
    Inquiries Officer
  • NicholasHernanz
    Case handler
  • Diesmerde Jonge
    Case handler
  • PatriciaLópez Martín
    Legal Officer
  • JeanLusweti
    Case handling assistant
  • TerezaMandjukova
    Case handler
  • LauraMassocchi
    Case handler
  • MariaMoustakali
    Case handler
  • JosefNejedlý
    Legal Officer
  • EijaSalonen
    Legal Officer
  • KonstantinosTsaklidis
    Case handler
  • CatherineVaudé
    Administrative Assistant
  • FrancescaAbbo
    Legal Trainee
  • ShariHinds
    Legal Trainee
  • SarahKristoffersen
    Legal Trainee

Communication Unit

The Communications Unit is responsible for informing the general public, key target audiences, and other stakeholders about the Ombudsman's inquiries and strategic work, and her engagement in relevant EU debates and policy developments.
The Unit is responsible for general strategic communications work, as the coordination of the European Network of Ombudsmen.
  • GundiGadesmann
    Head of Communication
  • HelenaBuhl
    Communication Assistant
  • SylvieDebout
    Publications Assistant
  • HonorMahony
    Press Officer
  • CarolinaMarín Vargas
    Communication Assistant
  • RichardMore O'Ferrall
    Communication Officer
  • EnricoPortelli
    Digital Communications Officer
  • MarinaRamazanova
    Communication Assistant
  • ChristelleTherouse
    Communication Assistant
  • RaülJiménez Icart
    Trainee

Personnel, Administration, and Budget Unit

The Personnel, Administration, and Budget Unit is responsible for matters related to human resources and staff well-being; business continuity and safety; budget and finances; the institution's buildings, equipment and logistical support; document management and archiving; information and communications technologies(ICT); as well as the whole operational support of case handling.
  • AlessandroDel Bon
    Head of the Personnel, Administration, and Budget Unit
  • SéverineBeyer
    Document Management Assistant
  • Bruno AlexandreBismarque-Alcântara
    Administrative Assistant
  • EvelyneCoudière
    Administrative Assistant
  • AnaGaspar
    Document Management Assistant
  • IngaJasmontaitė
    Administrative Assistant
  • OualibaMakhloufia
    Document Management Officer - FOI
  • MichaelWeiskorn
    Document Management Assistant - FOI
  • CarolineZinck
    Document Management Assistant
Budget Sector
  • VéroniqueVandaele
    Head of Budget Sector
  • CindyGiannakis
    Secretarial Support to the Head of Unit - Financial Support Agent
  • ZygmuntHrehorowicz
    Financial Assistant
  • StéphanieMaraj
    Financial Assistant
  • EmeseSzentes
    Financial Assistant
Information and Communication Technologies Sector
  • Marc KamranAmir-Tahmasseb
    Head of Information and Communication Technologies Sector
  • KevinCrespo
    Information Technology Support
  • MassimoEzzy
    Information Technology Officer - System Developer
  • GaëlLambert
    Information Technology Officer - LSA
Human Resources Sector
  • ZinaAssimakopoulou
    Head of Human Resources Sector
  • RachelDoell
    Human Resources Assistant
  • HenriFinckbohner
    Driver - Administrative Support
  • GiovannaFragapane
    Training Coordinator
  • MarjorieFuchs
    Administrator
  • IsgouhiKrikorian
    Human Resources Assistant
  • GabrielleSheridan
    Human Resources Assistant
  • FéliciaVoltzenlogel
    Human Resources Assistant

Data Protection Officer

  • JulianoFranco
    Data Protection Officer

Transparency Officer

  • TerezaMandjukova
    Transparency Officer
  • EijaSalonen
    Deputy Transparency Officer