The cabinet team is responsible personally to the Ombudsman, working under her direct instruction. It advises and assists the Ombudsman to help ensure implementation of her vision, strategy and objectives.
All cabinet members may accompany the Ombudsman on duty trips as requested, and may help draft speeches, presentations or reports as assigned.

The Directorate of Inquiries, which includes one case-handling Unit (below), is in charge of the Office's core activities namely conducting inquiries into possible cases of maladministration by the EU institutions, bodies and agencies and promoting good administrative practices.

The Communications Unit is responsible for informing the general public, key target audiences, and other stakeholders about the Ombudsman's inquiries and strategic work, and her engagement in relevant EU debates and policy developments.
The Unit is responsible for general strategic communications work, as the coordination of the European Network of Ombudsmen.

The Personnel, Administration, and Budget Unit is responsible for matters related to human resources and staff well-being; business continuity and safety; budget and finances; the institution's buildings, equipment and logistical support; document management and archiving; information and communications technologies(ICT); as well as the whole operational support of case handling.