You have a complaint against an EU institution or body?

Make a complaint
HomeStaff and organisation

The Ombudsman's Team

To ensure that the institution can properly deal with complaints in all 24 Treaty languages, as well as raise awareness about how it can help people and organisations, the Ombudsman has a well-qualified, multilingual staff. Search our staff by area or consult the organisational chart (organigramme) for our office.

Download the organisational chart (175.82 KB)

European Ombudsman

Cabinet of the European Ombudsman

The cabinet team is responsible personally to the Ombudsman, working under her direct instruction. It advises and assists the Ombudsman to help ensure implementation of her vision, strategy and objectives.
All cabinet members may accompany the Ombudsman on duty trips as requested, and may help draft speeches, presentations or reports as assigned.
  • AidanO'Sullivan
    Head of Cabinet
    Overall responsibility for the Ombudsman strategy, interinstitutional relations including European Parliament and cabinet management. Works with the Secretariat-General in ensuring implementation of the strategy. Advises the Ombudsman on communication and outreach activities.
  • RositaHickey
    Senior Adviser
    Senior Adviser to the Ombudsman on inquiries, inquiry processes and related issues.
  • GrahamSmith
    Senior Adviser
    Senior adviser to Ombudsman and on access to documents, complaint-handling processes and outcomes. Represents Ombudsman as speaker at conferences and events.
  • SilviaBartolucci
    Policy Assistant
    Responsible for day-to-day relations with European Parliament, including the Committee on Petitions. Assists implementation of EO strategy, including the preparation of EO briefings.
  • FrederikHafen
    Policy Adviser
    Advises the Ombudsman on policy developments, external strategy, and relations with the European Parliament. Responsible for coordination of policy briefings and speeches.

Secretariat-General

The Secretariat-General is responsible for the overall management of the office and for ensuring overall coordination and implementation of the Ombudsman's strategy.
  • CesiraD'Aniello
    Secretary-General
  • ChristopheBauer
    Assistant - Case Management Processes
  • PeterDyrberg
    Administrator advising the Secretary General on inquiry matters
  • PatriciaLópez Martín
    Legal Officer
  • CarolineMoen
    Assistant to the Secretary-General
  • MurielleRichardson
    Administrator advising the Secretary General on human resources and on the management cycle
  • CatherineVaudé
    Administrative Assistant
  • OrianaGascon
    Trainee

Communication Unit

The Communications Unit is responsible for informing the general public, key target audiences, and other stakeholders about the Ombudsman's inquiries and strategic work, and her engagement in relevant EU debates and policy developments.
The Unit is responsible for general strategic communications work, as the coordination of the European Network of Ombudsmen.
  • GundiGadesmann
    Head of Communication
  • HelenaBuhl
    Communication Assistant
  • SylvieDebout
    Publications Assistant
  • HonorMahony
    Press Officer
  • CarolinaMarín Vargas
    Communication Assistant
  • RichardMore O'Ferrall
    Communication Officer
  • EnricoPortelli
    Digital Communications Officer
  • MarinaRamazanova
    Communication Assistant
  • ChristelleTherouse
    Communication Assistant
  • MiriamRosales Garcia
    Trainee

Unit 1 - Inquiries and ICT

Unit 1 carries out inquiries into possible instances of maladministration with the aim of finding solutions in line with the strategic objectives and priorities set out by the Ombudsman.
Unit 1 also manages ICT support and solutions for the Ombudsman’s Office, deals with the European Network of Ombudsmen and coordinates with other international organisations.
  • MartaHirsch-Ziembińska
    Head of Inquiries and ICT - Unit 1
  • Bruno AlexandreBismarque-Alcântara
    Administrative Assistant
  • MariaDepasquale
    Principal Legal Officer
  • JulianoFranco
    Principal Legal Officer
  • IngaJasmontaitė
    Administrative Assistant
  • TerezaMandjukova
    Case handler
  • MariaMoustakali
    Case handler
  • JosefNejedlý
    Legal Officer
  • JakubPawlowicz
    Legal Officer
  • EijaSalonen
    Legal Officer
  • Priska AnnaBabuin
    Trainee
  • Fabio PauloPereira Gomes
    Trainee
  • Anna BarbaraZejc
    Trainee
Information and Communication Technologies Sector
  • Marc KamranAmir-Tahmasseb
    Head of Information and Communication Technologies Sector
  • KevinCrespo Gao
    Information Technology Support
  • MassimoEzzy
    Information Technology Officer - System Developer
  • GaëlLambert
    Information Technology Officer - LSA

Unit 2 - Inquiries

The main mission of Inquiries Unit 2 is to carry out inquiries into possible instances of maladministration with the aim of finding solutions in line with the strategic objectives and priorities set out by the Ombudsman.
  • FergalÓ Regan
    Head of Inquiries - Unit 2
  • MichaelaGehring
    Case handler
  • ErikaMurányi
    Administrative Assistant
  • DorienLaermans
    Case handler
  • FrancescaPavesi
    Case handler
  • ElkeWinter-Mes
    Case handler
  • Coral NadirMonge Sanchez
    Trainee

Unit 3 - Inquiries

The main mission of Inquiries Unit 3 is to carry out inquiries into possible instances of maladministration with the aim of finding solutions in line with the strategic objectives and priorities set out by the Ombudsman.
  • -Vacant -
    Head of Inquiries - Unit 3

Unit 4 - Inquiries

The main mission of Inquiries Unit 4 is to carry out inquiries into possible instances of maladministration with the aim of finding solutions in line with the strategic objectives and priorities set out by the Ombudsman.
  • TinaNilsson
    Head of Inquiries - Unit 4
  • VieriBiondi
    Case handler
  • PeterBonnor
    Principal Legal Officer
  • EvelyneCoudière
    Administrative Assistant
  • NicholasHernanz
    Case handler
  • Diesmerde Jonge
    Case handler
  • JeanLusweti
    Case handling assistant
  • LauraMassocchi
    Case handler
  • AngelaMarcos Figueruelo
    Legal Officer
  • KonstantinosTsaklidis
    Case handler
  • IldeCapizzi
    Trainee

Strategic Inquiries Unit

The mission of the Strategic Inquiries Unit is to promote systemic improvements in the EU administration, primarily by carrying out and supervising own-initiative inquiries and engaging with the institutions, bodies, offices and agencies in line with the objectives set out in the Ombudsman's Towards 2019 Strategy and the priorities identified in the Annual Management Plan.
  • FergalÓ Regan
    Acting Head of Unit
  • TanjaEhnert
    Case handler
  • KoenRoovers
    Case handler

Personnel, Administration, and Budget Unit

The Personnel, Administration, and Budget Unit is responsible for all administrative matters related to the institution's buildings and equipment, personnel, budget and finances. Its mission is to assist the Ombudsman by providing the institution with high-level staff, ensuring excellent working conditions and the highest standards of efficiency and integrity in the use of public funds.
  • AlessandroDel Bon
    Head of the Personnel, Administration, and Budget Unit
  • SéverineBeyer
    Document Management Assistant
  • AnaGaspar
    Document Management Assistant
  • OualibaMakhloufia
    Document Management Officer - FOI
  • MichaelWeiskorn
    Document Management Assistant - FOI
  • CarolineZinck
    Document Management Assistant
Budget Sector
  • VéroniqueVandaele
    Head of Budget Sector
  • CindyGiannakis
    Secretarial Support to the Head of Unit - Financial Support Agent
  • ZygmuntHrehorowicz
    Financial Assistant
  • StéphanieMaraj
    Financial Assistant
  • EmeseSzentes
    Financial Assistant
Human Resources Sector
  • ZinaAssimakopoulou
    Head of Human Resources Sector
  • RachelDoell
    Administrative Assistant
  • HenriFinckbohner
    Driver - Administrative Support
  • GiovannaFragapane
    Administrative Assistant
  • MarjorieFuchs
    Administrator
  • IsgouhiKrikorian
    Administrative Assistant
  • GabrielleSheridan
    Human Resources Assistant
  • FéliciaVoltzenlogel
    Human Resources Assistant

Data Protection Officer

  • JulianoFranco
    Data Protection Officer

Transparency Officer

  • TerezaMandjukova
    Deputy Transparency Officer