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Advice, complaints and inquiries in 2020

Advice, complaints and inquiries in 2020
20 302 People helped
16 892 Advice given through the Interactive Guide on the Ombudsman's website
2 148 New complaints handled
1 262 Requests for information replied to by the Ombudsman's services
370 Inquiries opened
365 Inquiries opened on the basis of complaints
5 Own-initiative inquiries opened
394 Inquiries closed
392 Complaint-based inquiries closed
2 Own-initiative inquiries closed