You have a complaint against an EU institution or body?

Make a complaint
Make a complaint
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Public access to EU documents and the role of the European Ombudsman

A flowchart outlines the steps to follow:
  • Request a document from the EU institution
  • If access is refused, you can request the institution to review its decision ('confirmatory application')
  • If it again refuses or the deadlines are not respected, you can complain to the Ombudsman