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Subject matter of inquiries closed by the European Ombudsman in 2019

Transparency and accountability (e.g., access to information and documents) |
151 |
26.9% |
Culture of service (e.g., citizen-friendliness, languages and timeliness) |
123 |
22.0% |
Proper use of discretion (including in infringement procedures) |
111 |
19.8% |
Respect for procedural rights (e.g., the right to be heard) |
74 |
13.2% |
Good management of personnel issues |
73 |
13.0% |
Recruitment |
69 |
12.3% |
Respect for fundamental rights |
47 |
8.4% |
Sound financial management (e.g., concerning EU tenders, grants and contracts) |
36 |
6.4% |
Ethics |
15 |
2.7% |
Public participation in EU decision-making |
12 |
2.1% |
Other |
18 |
3.2% |
Note: In some cases, the Ombudsman closed inquiries with two or more subject matters. The above percentages therefore total more than 100%.
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