Transparency and accountability (e.g., access to information and documents)

151

26.9%

Culture of service (e.g., citizen-friendliness, languages and timeliness)

123

22.0%

Proper use of discretion (including in infringement procedures)

111

19.8%

Respect for procedural rights (e.g., the right to be heard)

74

13.2%

Good management of personnel issues

73

13.0%

Recruitment

69

12.3%

Respect for fundamental rights

47

8.4%

Sound financial management (e.g., concerning EU tenders, grants and contracts)

36

6.4%

Ethics

15

2.7%

Public participation in EU decision-making

12

2.1%

Other

18

3.2%