Subject matter of inquiries closed by the European Ombudsman in 2019

Transparency and accountability (e.g., access to information and documents)	151	26.9%
Culture of service (e.g., citizen-friendliness, languages and timeliness)	123	22.0%
Proper use of discretion (including in infringement procedures)	111	19.8%
Respect for procedural rights (e.g., the right to be heard)	74	13.2%
Good management of personnel issues	73	13.0%
Recruitment	69	12.3%
Respect for fundamental rights	47	8.4%
Sound financial management (e.g., concerning EU tenders, grants and contracts)	36	6.4%
Ethics	15	2.7%
Public participation in EU decision-making	12	2.1%
Other	18	3.2%

Note: In some cases, the Ombudsman closed inquiries with two or more subject matters. The above percentages therefore total more than 100%.