My ambition is to support the EU institutions in becoming more effective, transparent and accountable by strategically increasing the visibility and impact of the work of the European Ombudsman.

Emily O'Reilly, 30 June 2014

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Annual Report 2017

The Ombudsman launched her Annual Report for 2017. Concerns about transparency in the EU administration accounted for the biggest proportion of the Ombudsman's cases (20.6%) in 2017. The year also saw the number of complaints rise again due ...

Ombudsman sends Special Report to Parliament on lack of Council accountability

The Ombudsman calls on Parliament's support after the Council's failure to respond to her Recommendations aiming to improve the accountability of its legislative work

Ombudsman launches ‘fast-track’ complaint procedure for access to documents

Under the new system the Ombudsman aims to take a decision within two months of receiving  an access to document complaint

Ombudsman asks Commission to reassess Barroso appointment

The Ombudsman has asked that former Commission President Barroso’s employment with Goldman Sachs Bank be reassessed by its Ethics Committee

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What we do

The European Ombudsman investigates complaints about maladministration in the institutions and bodies of the European Union.

If you are a citizen of a Member State of the Union or reside in a Member State, you can make a complaint to the European Ombudsman. Businesses, associations or other bodies with a registered office in the Union may also complain to the Ombudsman.

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Who we are

Emily O'Reilly took office as European Ombudsman on 1 October 2013.

She is the former National Ombudsman of Ireland and National information Commissioner of Ireland (2003-2013), and an award-winning political editor, broadcaster, and author.

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The institution has a highly qualified, multilingual staff.

This means that we can deal with your complaint in your language as one of the 24 EU languages that we work in. We are committed to making our service fully accessible to people with disabilities.

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How it works

Who can turn to the European Ombudsman?

Citizens, NGOs, associations, businesses, universities, journalists...

  • With complaints concerning an EU institution, office or agency
  • Who have already tried to solve the problem with the EU body concerned
  • When the issue is not over two years old
  • Where there is no other legal action underway

The Ombudsman can help with

  • Unfair treatment by EU bodies
  • Problems with EU tenders/contracts
  • Late payments from EU funds
  • Refused access to documents
  • Delays in dealings with EU bodies
  • Undisclosed or improper lobbying

What can the Ombudsman do?

  • Follow-up your complaint with the EU body
  • Help find a fair solution to your problem
  • Issue recommendations to EU bodies
  • Inspect EU documents

How to contact the Ombudsman?

  • You can contact the Ombudsman in the 24 official EU languages
  • Fill out the easy online complaint form
how to contact the ombudsman

What's new?

  • 19 July 2018
    • Correspondence -
      Report on Meetings and Inspection of Documents – Joint Complaints 488/2018/KR and 514/2018/KR on the European Commission's Appointment of a new Secretary-General
    • Decision -
      Decision in case 859/2018/TE on the European Anti-Fraud Office’s refusal to grant access to the final investigation report in the ‘Stork Nest’ case
    • Recommendation -
      Recommendation of the European Ombudsman in case 150/2017/JN on the European Commission's failure to carry out a human rights impact assessment before approving the inclusion of a Sector Understanding on Export Credits for Coal-fired Electricity Generation Projects as Annex VI to the OECD Arrangement on Officially Supported Export Credits
  • 18 July 2018
    • Decision -
      Decision in case OI/1/2018/AMF on the Single Resolution Board´s handling of requests for access to documents from shareholders of the Spanish bank Banco Popular
    • Correspondence -
      Report on the European Ombudsman´s meeting in case OI/1/2018/AMF
    • Correspondence -
      Report on the European Ombudsman targeted consultation on the Joint Sickness Insurance Scheme and the UN Convention on the Rights of Persons with Disabilities (OI/4/2016/EA)
    • Recommendation -
      Recommendation of the European Ombudsman in her strategic inquiry OI/4/2016/EA against the European Commission on whether the treatment of persons with disabilities under the Joint Sickness Insurance Scheme complies with the UN Convention on the Rights of Persons with Disabilities
  • 13 July 2018
    • Decision -
      Decision in case 428/2016/LM on the European Commission’s response to a request for internal review of its decision to grant market authorisation for a genetically modified oilseed rape
  • 12 July 2018
    • Case opened -
      The European Commission’s failure to adopt a draft authorisation decision under the REACH Regulation for chromium trioxide within the applicable 3-month time limit
    • Case opened -
      Alleged irregular public consultation carried out by the European Commission on options for a multilateral reform of investment dispute resolution, including the creation of a Multilateral Investment Court