My ambition is to support the EU institutions in becoming more effective, transparent and accountable by strategically increasing the visibility and impact of the work of the European Ombudsman.

Emily O'Reilly, 30 June 2014

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Ombudsman recommends President Draghi suspend his ‘Group of 30’ membership

The European Ombudsman, Emily O'Reilly, has recommended that ECB President Mario Draghi suspend his membership of the Group of 30 (G30) for the remainder of his term in office

Ombudsman launches list of Dos & Don’ts to help EU officials deal with lobbyists

The European Ombudsman, Emily O'Reilly, has published practical advice for EU officials on interacting with interest representatives.

Ombudsman urges appropriate Brexit transparency

The European Ombudsman has asked the European Commission to ensure transparency during the upcoming Brexit negotiations

Ombudsman asks nine questions on handling of Commissioners’ post-mandate jobs

European Ombudsman, Emily O'Reilly, has asked the Commission to reply to nine questions about the role of its Ad Hoc Ethical Committee and how the Commission deals with the post-mandate activities of Commissioners, including its ...

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What we do

The European Ombudsman investigates complaints about maladministration in the institutions and bodies of the European Union.

If you are a citizen of a Member State of the Union or reside in a Member State, you can make a complaint to the European Ombudsman. Businesses, associations or other bodies with a registered office in the Union may also complain to the Ombudsman.

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Who we are

Emily O'Reilly took office as European Ombudsman on 1 October 2013.

She is the former National Ombudsman of Ireland and National information Commissioner of Ireland (2003-2013), and an award-winning political editor, broadcaster, and author.

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The institution has a highly qualified, multilingual staff.

This means that we can deal with your complaint in your language as one of the 24 EU languages that we work in. We are committed to making our service fully accessible to people with disabilities.

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How it works

Who can turn to the European Ombudsman?

Citizens, NGOs, associations, businesses, universities, journalists...

  • With complaints concerning an EU institution, office or agency
  • Who have already tried to solve the problem with the EU body concerned
  • When the issue is not over two years old
  • Where there is no other legal action underway

The Ombudsman can help with

  • Unfair treatment by EU bodies
  • Problems with EU tenders/contracts
  • Late payments from EU funds
  • Refused access to documents
  • Delays in dealings with EU bodies
  • Undisclosed or improper lobbying

What can the Ombudsman do?

  • Follow-up your complaint with the EU body
  • Help find a fair solution to your problem
  • Issue recommendations to EU bodies
  • Inspect EU documents

How to contact the Ombudsman?

  • You can contact the Ombudsman in the 24 official EU languages
  • Fill out the easy online complaint form
how to contact the ombudsman

What's new?

  • 18 January 2018
    • Decision -
      Decision in case 2216/2017/AMF on the European Commission’s refusal to grant public access to documents and information related to meetings with Members of the Commission
  • 17 January 2018
    • Press release -
      Ombudsman recommends President Draghi suspend his ‘Group of 30’ membership
    • Recommendation -
      Recommendations of the European Ombudsman on the involvement of the President of the European Central Bank and members of its decision-making bodies in the ’Group of Thirty’ (1697/2016/ANA)
    • Case opened -
      The European Commission’s failure to carry out a review, in 2015, of the Cosmetics Regulation with regard to substances with endocrine-disrupting properties
  • 15 January 2018
    • Decision -
      Decision in case 1769/2017/JAS on the European Chemicals Agency’s handling of concerns regarding the herbicide ingredient glyphosate
  • 10 January 2018
    • -
      Annual Management Plan 2018
    • -
      Annual Management Plan 2018 - Operating Framework and Key Processes
    • -
      Annual Activity Report of the Principal Authorising Officer by Delegation 2016
  • 04 January 2018
    • Case opened -
      The Court of Justice's refusal of a request for public access to an administrative document
  • 22 December 2017
    • Decision -
      Decision in case 2118/2017/AMF on the recruitment procedure for IT specialists organised by the European Agency for the operational Management of Large-Scale IT systems in the area of freedom, security and justice