My ambition is to support the EU institutions in becoming more effective, transparent and accountable by strategically increasing the visibility and impact of the work of the European Ombudsman.

Emily O'Reilly, 30 June 2014

The wall

The full wall
Public consultation on the European Ombudsman’s Strategy Towards 201960th Rome Treaty anniversaryYour Europe - The portal to on-line European and national public services

Ombudsman announces Award for Good Administration winners

The European Ombudsman, Emily O´Reilly, awarded projects in seven categories with the overall Award for Good Administration going to the Commission´s DG Sante for the project "EU collaboration to help patients with rare diseases". The ...

Ombudsman opens inquiry into transparency of Council legislative work

The European Ombudsman, Emily O'Reilly, has opened an inquiry into whether the Council of the EU allows sufficient public scrutiny of the evolving discussions on draft EU laws.

Ombudsman urges appropriate Brexit transparency

The European Ombudsman has asked the European Commission to ensure transparency during the upcoming Brexit negotiations

System of unpaid trainees in EU foreign delegations should end

The European Ombudsman has recommended that the European External Action Service pay all of its trainees an appropriate allowance to allow greater access for young people of all backgrounds.

Ombudsman calls on President Juncker to clarify position on Barroso appointment

The European Ombudsman, Emily O'Reilly, has called on President Juncker to clarify the Commission’s position on former Commission President Barroso’s appointment as non-executive chairman and adviser at Goldman Sachs.

Transparency of trilogues

The European Ombudsman called for more transparency of EU law-making by publishing key documents in informal trilogues negotiations

Lodge a complaintRequest for information

What we do

The European Ombudsman investigates complaints about maladministration in the institutions and bodies of the European Union.

If you are a citizen of a Member State of the Union or reside in a Member State, you can make a complaint to the European Ombudsman. Businesses, associations or other bodies with a registered office in the Union may also complain to the Ombudsman.

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Who we are

Emily O'Reilly took office as European Ombudsman on 1 October 2013.

She is the former National Ombudsman of Ireland and National information Commissioner of Ireland (2003-2013), and an award-winning political editor, broadcaster, and author.

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The institution has a highly qualified, multilingual staff.

This means that we can deal with your complaint in your language as one of the 24 EU languages that we work in. We are committed to making our service fully accessible to people with disabilities.

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How it works

Who can turn to the European Ombudsman?

Citizens, NGOs, associations, businesses, universities, journalists...

  • With complaints concerning an EU institution, office or agency
  • Who have already tried to solve the problem with the EU body concerned
  • When the issue is not over two years old
  • Where there is no other legal action underway

The Ombudsman can help with

  • Unfair treatment by EU bodies
  • Problems with EU tenders/contracts
  • Late payments from EU funds
  • Refused access to documents
  • Delays in dealings with EU bodies
  • Undisclosed or improper lobbying

What can the Ombudsman do?

  • Follow-up your complaint with the EU body
  • Help find a fair solution to your problem
  • Issue recommendations to EU bodies
  • Inspect EU documents

How to contact the Ombudsman?

  • You can contact the Ombudsman in the 24 official EU languages
  • Fill out the easy online complaint form
how to contact the ombudsman

What's new?

  • 12 May 2017
    • Event -
      Whistleblower Protection Conference (28/09/2017)
    • Event -
      Annual Report 2016 (17/05/2017)
    • Speech -
      BEUC General Assembly - Speech by the European Ombudsman, Emily O'Reilly
  • 04 May 2017
    • Correspondence -
      Reply from the European Commission to the Ombudsman's strategic inquiry OI/6/2016/AB concerning rules and practices to prevent possible conflicts of interest of Special Advisers
  • 02 May 2017
    • Correspondence -
      Reply from President Juncker to the Ombudsman's letter concerning information for the public on the upcoming negotiations aimed at reaching agreement on the UK's withdrawal from the EU
  • 28 April 2017
    • -
      Public consultation on the European Ombudsman’s Strategy Towards 2019
    • Decision -
      Decision in case 1739/2016/DR on the alleged slow processing of a complaint by the European Investment Bank in the Complaints Mechanism
  • 25 April 2017
    • Correspondence -
      Request for Meeting and Documents into Strategic Inquiry OI/6/2014/NF
    • Event -
      European Ombudsman's Annual Report presentation (30/05/2017)
    • Event -
      Irish music and culture festival (12/06/2017)