My ambition is to support the EU institutions in becoming more effective, transparent and accountable by strategically increasing the visibility and impact of the work of the European Ombudsman.

Emily O'Reilly, 30 June 2014

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Ombudsman asks Commission to reassess Barroso appointment

The Ombudsman has asked that former Commission President Barroso’s employment with Goldman Sachs Bank be reassessed by its Ethics Committee

Ombudsman launches ‘fast-track’ complaint procedure for access to documents

Under the new system the Ombudsman aims to take a decision within two months of receiving  an access to document complaint

Ombudsman recommends President Draghi suspend his ‘Group of 30’ membership

The European Ombudsman, Emily O'Reilly, has recommended that ECB President Mario Draghi suspend his membership of the Group of 30 (G30) for the remainder of his term in office

Ombudsman launches list of Dos & Don’ts to help EU officials deal with lobbyists

The European Ombudsman, Emily O'Reilly, has published practical advice for EU officials on interacting with interest representatives.

Ombudsman urges appropriate Brexit transparency

The European Ombudsman has asked the European Commission to ensure transparency during the upcoming Brexit negotiations

Ombudsman says Member States must open up their opaque negotiations on EU laws

The Ombudsman has called on the Council to put in place measures to make EU law-making more accessible to the public.

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What we do

The European Ombudsman investigates complaints about maladministration in the institutions and bodies of the European Union.

If you are a citizen of a Member State of the Union or reside in a Member State, you can make a complaint to the European Ombudsman. Businesses, associations or other bodies with a registered office in the Union may also complain to the Ombudsman.


Who we are

Emily O'Reilly took office as European Ombudsman on 1 October 2013.

She is the former National Ombudsman of Ireland and National information Commissioner of Ireland (2003-2013), and an award-winning political editor, broadcaster, and author.


The institution has a highly qualified, multilingual staff.

This means that we can deal with your complaint in your language as one of the 24 EU languages that we work in. We are committed to making our service fully accessible to people with disabilities.


How it works

Who can turn to the European Ombudsman?

Citizens, NGOs, associations, businesses, universities, journalists...

  • With complaints concerning an EU institution, office or agency
  • Who have already tried to solve the problem with the EU body concerned
  • When the issue is not over two years old
  • Where there is no other legal action underway

The Ombudsman can help with

  • Unfair treatment by EU bodies
  • Problems with EU tenders/contracts
  • Late payments from EU funds
  • Refused access to documents
  • Delays in dealings with EU bodies
  • Undisclosed or improper lobbying

What can the Ombudsman do?

  • Follow-up your complaint with the EU body
  • Help find a fair solution to your problem
  • Issue recommendations to EU bodies
  • Inspect EU documents

How to contact the Ombudsman?

  • You can contact the Ombudsman in the 24 official EU languages
  • Fill out the easy online complaint form
how to contact the ombudsman

What's new?

  • 16 March 2018
    • Decision -
      Decision in case 124/2018/NF on the European Commission’s refusal to give public access to documents concerning the EU funded ‘TETRA’ project on autologous stem cell seeded tissue engineered trachea
    • Recommendation -
      Recommendation of the European Ombudsman in case 1336/2017/JAS on the European Commission’s refusal to grant access to its catalogue of nanomaterials used in cosmetics, as well as to related notifications from cosmetics manufacturers
  • 15 March 2018
    • Press release -
      Ombudsman asks Commission to reassess Barroso appointment
    • Recommendation -
      Recommendations of the European Ombudsman in the joint inquiry into complaints 194/2017/EA, 334/2017/EA, and 543/2017/EA on the European Commission’s handling of post-mandate employment of former Commissioners, a former Commission President and the role of its ‘Ethics Committee’
    • Decision -
      Decision in case 1956/2017/THH on the European Parliament’s failure to grant the complainant access to the names of members of parliaments affiliated to two European political parties
  • 09 March 2018
    • Decision -
      Decision in case 1976/2017/THH on the Court of Justice of the European Union’s refusal of a request for public access to an administrative document
  • 06 March 2018
    • Decision -
      Decision of the European Ombudsman in case 425/2017/ANA on the European Commission’s alleged failure to enforce EU law on online gambling services in certain Member States
  • 26 February 2018
    • Correspondence -
      Letter from the Ombudsman to President Juncker concerning securing appropriate stakeholder input in the Brexit negotiations and potential for further progress on transparency
  • 20 February 2018
    • Case opened -
      The European Commission´s Communication and Staff Working Document on Air Traffic Management allegedly not respecting the fundamental right to strike
    • Press release -
      Ombudsman launches ‘fast-track’ complaint procedure for access to documents