My ambition is to support the EU institutions in becoming more effective, transparent and accountable by strategically increasing the visibility and impact of the work of the European Ombudsman.

Emily O'Reilly, 30 June 2014

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Ombudsman announces Award for Good Administration winners

The European Ombudsman, Emily O´Reilly, awarded projects in seven categories with the overall Award for Good Administration going to the Commission´s DG Sante for the project "EU collaboration to help patients with rare diseases". The ...

Ombudsman opens inquiry into transparency of Council legislative work

The European Ombudsman, Emily O'Reilly, has opened an inquiry into whether the Council of the EU allows sufficient public scrutiny of the evolving discussions on draft EU laws.

Ombudsman urges appropriate Brexit transparency

The European Ombudsman has asked the European Commission to ensure transparency during the upcoming Brexit negotiations

System of unpaid trainees in EU foreign delegations should end

The European Ombudsman has recommended that the European External Action Service pay all of its trainees an appropriate allowance to allow greater access for young people of all backgrounds.

Ombudsman calls on President Juncker to clarify position on Barroso appointment

The European Ombudsman, Emily O'Reilly, has called on President Juncker to clarify the Commission’s position on former Commission President Barroso’s appointment as non-executive chairman and adviser at Goldman Sachs.

Transparency of trilogues

The European Ombudsman called for more transparency of EU law-making by publishing key documents in informal trilogues negotiations

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What we do

The European Ombudsman investigates complaints about maladministration in the institutions and bodies of the European Union.

If you are a citizen of a Member State of the Union or reside in a Member State, you can make a complaint to the European Ombudsman. Businesses, associations or other bodies with a registered office in the Union may also complain to the Ombudsman.


Who we are

Emily O'Reilly took office as European Ombudsman on 1 October 2013.

She is the former National Ombudsman of Ireland and National information Commissioner of Ireland (2003-2013), and an award-winning political editor, broadcaster, and author.


The institution has a highly qualified, multilingual staff.

This means that we can deal with your complaint in your language as one of the 24 EU languages that we work in. We are committed to making our service fully accessible to people with disabilities.


How it works

Who can turn to the European Ombudsman?

Citizens, NGOs, associations, businesses, universities, journalists...

  • With complaints concerning an EU institution, office or agency
  • Who have already tried to solve the problem with the EU body concerned
  • When the issue is not over two years old
  • Where there is no other legal action underway

The Ombudsman can help with

  • Unfair treatment by EU bodies
  • Problems with EU tenders/contracts
  • Late payments from EU funds
  • Refused access to documents
  • Delays in dealings with EU bodies
  • Undisclosed or improper lobbying

What can the Ombudsman do?

  • Follow-up your complaint with the EU body
  • Help find a fair solution to your problem
  • Issue recommendations to EU bodies
  • Inspect EU documents

How to contact the Ombudsman?

  • You can contact the Ombudsman in the 24 official EU languages
  • Fill out the easy online complaint form
how to contact the ombudsman

What's new?

  • 24 April 2017
    • Event -
      Bundestag Petitions Committee meeting (26/04/2017)
    • Event -
      Schwarzkopf Award Ceremony (24/04/2017)
  • 20 April 2017
    • Decision -
      Decision in case 1609/2016/JAS on the European Commission’s response and follow-up to the European Citizens’ Initiative “Stop Vivisection”
  • 12 April 2017
    • Decision -
      Decision in case 1472/2016/JAS on the exclusion of a candidate from a selection procedure organised by the European Personnel Selection Office due to a distinguishing mark on his case study
  • 07 April 2017
    • -
      Proposal of the European Ombudsman for a solution in the inquiry into complaint 1689/2015/PHP against the European Commission concerning subsidies co-financed by the European Social Fund
    • Decision -
      Decision in case OI/1/2017/NF on EULEX Kosovo’s refusal to provide information relating to a test in its 2016 internal staff selection procedure
    • -
      Proposal of the European Ombudsman for a solution in case 1311/2014/NF on the European Commission’s rejection of certain costs under EU funded projects
    • Correspondence -
      Comments of the Commission on a proposal for a solution by the European Ombudsman on complaint 1689/2015/PL
  • 05 April 2017
    • Decision -
      Entscheidung im Fall 111/2017/KM über das Versäumnis der Europäischen Kommission, auf Schreiben des Beschwerdeführers im Rahmen eines Vertragsverletzungsverfahrens zu antworten
  • 04 April 2017
    • Speech -
      Address to the symposium "Populism? Human Rights Regression and the Role of the Ombudsman”