My ambition is to support the EU institutions in becoming more effective, transparent and accountable by strategically increasing the visibility and impact of the work of the European Ombudsman.

Emily O'Reilly, 30 June 2014

The wall

The full wall
Have your say: Draft guidelines on interacting with lobbyistsQuestions about Europe?Your Europe - The portal to on-line European and national public services
System of unpaid trainees in EU foreign delegations should end

The European Ombudsman has recommended that the European External Action Service pay all of its trainees an appropriate allowance to allow greater access for young people of all backgrounds.

Draft guidelines for public officials' interactions with lobbyists

The European Ombudsman has drawn up practical guidelines for public officials' interactions with interest representatives and is inviting comments from all interested parties. You can send us your feedback until 28 February 2017.

Ombudsman calls on President Juncker to clarify position on Barroso appointment

The European Ombudsman, Emily O'Reilly, has called on President Juncker to clarify the Commission’s position on former Commission President Barroso’s appointment as non-executive chairman and adviser at Goldman Sachs.

Delay in chemicals testing

The Ombudsman in February opened a strategic inquiry into the delay in the European Commission's handling of over 200 proposals to test chemicals to determine potential harm to human reproductive health. The inquiry aims to find out ...

Transparency of trilogues

The European Ombudsman called for more transparency of EU law-making by publishing key documents in informal trilogues negotiations

Lodge a complaintRequest for information

What we do

The European Ombudsman investigates complaints about maladministration in the institutions and bodies of the European Union.

If you are a citizen of a Member State of the Union or reside in a Member State, you can make a complaint to the European Ombudsman. Businesses, associations or other bodies with a registered office in the Union may also complain to the Ombudsman.


Who we are

Emily O'Reilly took office as European Ombudsman on 1 October 2013.

She is the former National Ombudsman of Ireland and National information Commissioner of Ireland (2003-2013), and an award-winning political editor, broadcaster, and author.


The institution has a highly qualified, multilingual staff.

This means that we can deal with your complaint in your language as one of the 24 EU languages that we work in. We are committed to making our service fully accessible to people with disabilities.


How we do it

Want to know more about how we work?

Watch this video to find out!

More case examples...

What's new?

  • 17 February 2017
    • Press release -
      Ombudsman: System of unpaid trainees in EU foreign delegations should end
    • Recommendation -
      Recommendation in case 454/2014/PMC concerning the European External Action Service’s (EEAS) practice of offering unpaid traineeships in EU delegations
  • 16 February 2017
    • Decision -
      Decision in case 152/2017/BKB on the decision by the Council of the European Union to declare inadmissible a complaint against staff disciplinary proceedings
  • 15 February 2017
    • Decision -
      Decision in case 1709/2016/AMF on the failure by the European Commission to deal with a confirmatory request for access to documents under Regulation 1049/2001
    • Decision -
      Decision in case 896/2016/PMC concerning the European Parliament's failure to give valid justifications for not registering the complainant's petitions
    • Decision -
      Decision in case 124/2017/PMC on the European External Action Service’s (EEAS) handling of an application for a post in an EU Delegation
  • 09 February 2017
    • Decision -
      Decision in case 1375/2016/JAS on the European Commission’s handling of concerns regarding the renewal of the approval of the herbicide ingredient glyphosate
    • Decision -
      Decision in case 8/2017/CEC on the European Commission’s alleged failure to give a full and accurate account of the events that led to the publication of different versions of a reply to a parliamentary question concerning Catalonia
    • -
      Annual Management Plan 2017
  • 06 February 2017
    • Decision -
      Decision in case 1285/2016/JAS on the failure by the European Commission to reply to a request for information concerning organisms developed using the new breeding technique CRISPR/Cas9