The Ombudsman noted that the requirement in the European Code of Good Administrative Behaviour to provide members of the public "with the information that they request" could not be interpreted as meaning that institutions are required to provide citizens with a tailored answer to specific legal issues raised by them, entailing an analysis and consideration of complex legal issues. However, the right of citizens to be provided with the information they request would be significantly curtailed if one were to accept that even the mere identification of basic principles or provisions governing the internal organisation of the work of an institution is not covered by the material scope of that right. The Ombudsman considered this all the more to be true where a citizen asks to be informed about elementary procedural rules governing the functioning of an institution which, however, do not, as such, appear to be in the public domain.