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Decision of the European Ombudsman closing her own-initiative inquiry OI/10/2015/NF concerning EPSO's procedure for dealing with requests for review made by candidates in open competitions

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  • Case: OI/10/2015/NF
    Opened on 17 Jun 2015 - Decision on 21 Dec 2016
  • Institution(s) concerned: European Personnel Selection Office

This own-initiative inquiry concerned the European Personnel Selection Office’s ('EPSO’s') handling of requests for review made by unsuccessful candidates in selection competitions. In particular, the inquiry focused on delays by EPSO in responding to candidates’ review requests.

The Ombudsman opened the inquiry after she received complaints which suggested that EPSO was facing serious difficulties in handling review requests within a reasonable period of time. The purpose of the inquiry was to establish if there were systemic issues giving rise to the delays and, if so, to help EPSO bring about improvements to the procedure. The inquiry also sought to ensure that clear and accurate information about the request for review procedure is provided to candidates.

The Ombudsman acknowledges that EPSO has made genuine efforts to anticipate and prepare for dealing with peaks in the volume of requests for review. EPSO has also sought to tackle delays and to improve, generally, the information it provides to candidates. During the period while this inquiry has been underway, EPSO has succeeded in eliminating the backlog of pending requests for review.

To avoid excessively long delays in the future, the Ombudsman closes this inquiry with a number of suggestions intended to help EPSO ensure that all candidates who make a request for review receive a timely and tailored response.