• Lodge a complaint
  • Request for information
60th Rome Treaty anniversaryYour Europe - The portal to on-line European and national public services

Local administrative obligations in relation to staff employed by an EU Delegation

Available languages: bg.es.cs.da.de.et.el.en.fr.ga.it.lv.lt.hu.mt.nl.pl.pt.ro.sk.sl.fi.sv
  • Case: 1286/2011/TN
    Opened on 05 Sep 2011 - Decision on 08 Mar 2013
  • Institution(s) concerned: European External Action Service
  • Field(s) of law: General, financial and institutional matters
  • Types of maladministration alleged – (i) breach of, or (ii) breach of duties relating to: Duty of care
  • Subject matter(s): Administration and Staff Regulations
Logo of the EEAS
Copyright: European Union/EEAS

Summary of the decision on complaint 1286/2011/TN against the European External Action Service (EEAS)

The complaint concerned an EU Delegation's mishandling of national administrative procedures relating to the social security entitlements of the complainant, who was a former member of the Delegation's local staff.

The complainant alleged that the EU Delegation committed a series of administrative errors when it communicated with the local authorities in relation to his employment. According to the complainant, the Delegation failed, among other things, to submit to the local authorities an end of contract form needed to regularise his social security file. According to the complainant, the Delegation subsequently unnecessarily delayed resolving the issue.

The Ombudsman made a proposal for a friendly solution to the EEAS, following which he could conclude that the EEAS is committed to resolving the issue. The Ombudsman therefore closed the case with a finding that the main issue had been settled by the EEAS.