• Make a complaint
  • Request for information
60th Rome Treaty anniversaryYour Europe - The portal to on-line European and national public services

Notice of vacancy OMB/3/2018 - Two case handlers AD5/7 in the Office of the European Ombudsman - Permanent posts open to officials, to be filled in accordance with Article 29(1)(a), (b) or (c) of the Staff Regulations

Available languages: en


  • Two case handler posts (AD5/7)
  • Open to established officials of all EU institutions, as well as successful candidates on EPSO reserve lists for the recruitment of EU officials of grade AD5, AD6, or AD7
  • Starting dates: as of 1 June 2018 and 1 September 2018 respectively
  • Management position: no
  • Place of employment: Brussels or Strasbourg (this post may involve missions to other working places of the institutions as well as missions to other countries in or outside the European Union).

The European Ombudsman

The European Ombudsman’s mission is to serve democracy by working with the institutions of the European Union to create a more effective, accountable, transparent and ethical administration.

The European Ombudsman’s objectives are to promote an administrative culture of service, to build trust by encouraging dialogue between citizens and the European Union, and to promote the highest standards of accountability and transparency within the EU administration.

The European Ombudsman achieves the above mission and objectives by dealing with complaints against European Union institutions and by conducting own-initiative inquiries.

The guiding principles of the European Ombudsman’s office are independence, integrity, fairness, accountability, transparency, dialogue, and service.

Work in the European Ombudsman’s office

The European Ombudsman’s office offers a dynamic workplace with flat hierarchies and modern working tools that allow for efficiency and flexibility. It has attained gender balance among managers and administrators. It is a fair and respectful workplace, which provides a good balance between private and professional life, modern working conditions and a pleasant working atmosphere.

Recruitment policy

The European Ombudsman is an equal opportunity employer.  Reasonable accommodation will be made to ensure equal opportunities for applicants with disabilities.

Job description

The Case Handler will work in an inquiry team made up of highly qualified and motivated professionals assisting the Ombudsman to carry out inquiries.

In general, the Inquiries Units in the Ombudsman’s office work on the following broad areas:

  • institutional, governance, and policy issues
  • transparency and public access to documents
  • ethical principles and regulatory issues (conflicts of interests)
  • human rights and fundamental freedoms
  • contracts and public tenders
  • recruitment and staff issues, including whistleblowing
  • the Commission’s handling of infringement complaints.

As a member of an inquiry unit, you will carry out the following tasks:

  • Conduct inquiries for the Ombudsman, based either on complaints or on the Ombudsman own-initiative
  • Participate in inspections and meetings at other EU institutions and bodies
  • Draft Ombudsman decisions and other inquiry related documents under the supervision of the Head of Unit
  • Contribute to the drafting of the European Ombudsman's reports
  • Conduct research on issues falling within the Ombudsman mandate
  • Contribute to the outreach activities of the European Ombudsman, for example by speaking at public events and with stakeholders and representing the Office in meetings and events
  • Other tasks and responsibilities that may be assigned to the successful candidate, depending on his/her experience and skills.

We look for

The European Ombudsman is looking for a highly motivated and dynamic colleague with a wide range of interests. You should be a fast learner, who takes initiative, assumes new responsibilities and is able to work under reasonable time pressure.

Essential criteria

  • a level of education which corresponds to completed university studies of at least three years attested by a diploma[1];
  • for practical purposes, a thorough knowledge of English is required (in particular excellent drafting skills), and a satisfactory knowledge of a second official language of the European Union.


  • a good knowledge of EU law, including public administrative law;
  • very good analytical and research skills;
  • very good communication and presentation skills;
  • a good knowledge of additional official languages of the European Union.

Experience in complaint handling, petitions or inquiries, would be an asset.


Applications[2] must include:

a) a completed and signed Ombudsman application form which can be downloaded from the Ombudsman's website;

b) a cover (“motivation”) letter in English;

c) a copy of the applicant's curriculum vitae (preferably a Europass CV available at http://europass.cedefop.europa.eu).

Applications may also include:

d) if available for officials of EU institutions, a copy of the applicant's three most recent staff reports[3];

e) if available, references from previous employers or line managers.

The completed application form and accompanying documents must be sent in one single e-mail to career@ombudsman.europa.eu by no later than 18.00 on 27 April 2018.

Candidates are invited to provide a valid e-mail address to be used for communications by the Ombudsman's Office concerning this procedure.

Applications which are incomplete or submitted (either in part or in their entirety) after the deadline for submission of applications will not be considered.

Recruitment procedure

Applicants may be invited to sit a written test.

Shortlisted candidates may be invited to one or more interviews.

If it is not possible to fill the vacant post in accordance with article 29(1)(a), (b), the Ombudsman will consider suitable candidates on lists drawn up by EPSO in accordance with article 29(1)(c).

Strasbourg, 11/04/2018

Emily O'Reilly


[1] Relevant domains include (but are not limited to) law, communications, politics, international affairs, European public administration, audit. 

[2] The processing of personal data by the European Ombudsman is governed by Regulation (EC) No. 45/2001 of the European Parliament and of the Council of 18 December 2000 on the protection of individuals with regard to the processing of personal data by the Community institutions and bodies and on the free movement of such data, OJ 2001 L 8, p. 1. By submitting an application for a post within the European Ombudsman's Office, applicants are understood to have given their consent, within the meaning of Article 5(d) of the Regulation, to the processing of the personal data contained in the application and the supporting documents enclosed therewith. The personal data in question are collected by the European Ombudsman's Office for the sole purpose of the present selection procedure. Applicants have a right to access and to rectify their own personal data kept by the European Ombudsman's Office.

Personal data concerning unsuccessful applicants shall be destroyed two years after the position is filled. Applications submitted for the purposes of the present selection procedure shall not be taken into consideration for the purposes of future ones.

Personal data concerning the recruited applicants shall be kept by the European Ombudsman's Office and might be transferred to other EU Institutions for administrative purposes.

Applicants may at any time consult the European Ombudsman's Data Protection Officer or have recourse to the European Data Protection Supervisor.

[3] If less than three staff reports have been drawn up for a candidate so far, the latter must send those staff reports which have been drawn up.