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Complaint form

In order to help resolve your complaint as quickly as possible, you may wish to use the 'Interactive guide' before completing the complaint form. This will enable you to identify the most appropriate body to deal with your complaint and to ensure that you have taken all the necessary steps before submitting a complaint.


In order to use the online complaint form, you must first create a user account. To create an account, please click on "Register".

Once signed in, you will be able to submit a new complaint, continue to prepare a complaint that you have not yet submitted, or view the complaints that you have already submitted.



Access my online account

Downloadable complaint form

Available languages: bg.es.cs.da.de.et.el.en.fr.ga.hr.it.lv.lt.hu.mt.nl.pl.pt.ro.sk.sl.fi.sv

If you prefer to submit your complaint by post or by fax, please use the PDF version of the complaint form.

Please read the section entitled 'Could he help you? / How to complain' before filling out this complaint form.