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Areas of work

The European Ombudsman’s work covers a broad spectrum of issues. Her work is organised on the website under the following general categories:

Transparency

Ensuring EU bodies guarantee the transparency of the EU’s decision-making process, including public access to documents and information, as well as the role of lobbying.

Accountability and inclusive decision-making

Making sure EU institutions account for and properly explain decisions, and reply to people seeking clarifications. Guaranteeing citizens’ rights to participate in the EU’s decision-making process, including language rights and accessibility, and the proper functioning of public consultations and the European Citizens’ Initiative.

Ethics

Ensuring the highest ethical standards are maintained by EU officials in office and regarding subsequent jobs and ‘revolving doors’. Addressing conflicts of interest, as well as the role of advisors and experts. Protecting whistleblowers who seek to disclose wrongdoing.

Management of EU public money

Verifying that the EU’s institutions and bodies manage funding programmes and tenders for which they are responsible, and deal with funding partners and contractors in a fair and procedurally correct manner.

Fundamental rights

Ensuring that the EU’s institutions and bodies guarantee fundamental rights in their work, and fulfil their commitments under the Charter of Fundamental Rights. This includes data protection and the rights of people with disabilities.

Administrative procedures and practices

Problems faced by individuals, businesses or organisations in their dealings with the EU’s institutions and bodies, including their right to be heard, to receive a timely reply, to good administration and to courteous public service. This also implies ensuring the institutions adopt a fair and balanced approach in how they use their discretion in handling cases.

EU personnel issues

Problems faced by existing and former staff members with the EU’s institutions and agencies, relating to working conditions and rights, as well as those seeking employment with the EU.

Ensuring EU bodies guarantee the transparency of the EU’s decision-making process, including public access to documents and information, as well as the role of lobbying.

Making sure EU institutions account for and properly explain decisions, and reply to people seeking clarifications. Guaranteeing citizens’ rights to participate in the EU’s decision-making process, including language rights and accessibility, and the proper functioning of public consultations and the European Citizens’ Initiative.

Ensuring the highest ethical standards are maintained by EU officials in office and regarding subsequent jobs and ‘revolving doors’. Addressing conflicts of interest, as well as the role of advisors and experts. Protecting whistleblowers who seek to disclose wrongdoing.

Verifying that the EU’s institutions and bodies manage funding programmes and tenders for which they are responsible, and deal with funding partners and contractors in a fair and procedurally correct manner.

Ensuring that the EU’s institutions and bodies guarantee fundamental rights in their work, and fulfil their commitments under the Charter of Fundamental Rights. This includes data protection and the rights of people with disabilities.

Problems faced by individuals, businesses or organisations in their dealings with the EU’s institutions and bodies, including their right to be heard, to receive a timely reply, to good administration and to courteous public service. This also implies ensuring the institutions adopt a fair and balanced approach in how they use their discretion in handling cases.

Problems faced by existing and former staff members with the EU’s institutions and agencies, relating to working conditions and rights, as well as those seeking employment with the EU.

Top cases

Press release

Wednesday | 18 May 2022

Ombudsman: EU administration at critical point in treatment of ‘revolving doors’

The European Commission risks undermining the integrity of the EU administration without a more robust approach to the movement of staff to the private sector, the Ombudsman concluded following a broad inquiry into ‘revolving doors’.

While the Commission has made improvements since the last Ombudsman inquiry, it still needs to do more. 

News

Monday | 25 April 2022

Ombudsman asks EIB to improve transparency around the projects it finances

The Ombudsman has asked the European Investment Bank (EIB) to take several transparency steps to enable the public to more easily see the potential environmental impact of the projects it finances.

News

Wednesday | 06 April 2022

Ombudsman opens inquiry into time taken by Commission to deal with access to documents requests

The Ombudsman has asked the Commission for details on the length of time it takes to deal with public access to documents requests following an increase in complaints regarding delays in the process.

The aim of the inquiry is to try to identify a systemic approach for reducing handling time for such requests and is part of the broader goal of supporting the public’s fundamental right to access to documents.