Subject matter of inquiries closed by the European Ombudsman in 2017

Transparency/accountability (e.g., access to information and documents)

75

20.6%

Culture of service (e.g., citizen-friendliness, languages and timeliness)

61

16.8%

Respect for procedural rights (e.g., the right to be heard)

60

16.5%

Proper use of discretion (including in infringement procedures)

49

13.5%

Respect for fundamental rights

44

12.1%

Recruitment

43

11.8%

Good management of EU personnel issues

38

10.5%

Sound financial management (e.g., concerning EU tenders, grants and contracts)

23

6.3%

Other

16

4.4%

Ethics

13

3.6%

Public participation in EU decision-making

7

1.9%