The European Ombudsman and you - How it works

WHO can turn to the European Ombudsman?

Citizens, NGOs, associations, businesses, universities, journalists…

• With complaints concerning an EU institution, office or agency
• Who have already tried to solve the problem with the EU body concerned
• When the issue is not over two years old
• Where there is no other legal action underway

The Ombudsman can help WITH

• Unfair treatment by EU bodies
• Problems with EU tenders/contracts
• Late payments from EU funds
• Refused access to documents
• Delays in dealings with EU bodies
• Undisclosed or improper lobbying

WHAT can the Ombudsman do?

• Follow-up your complaint with the EU body
• Help find a fair solution to your problem
• Issue recommendations to EU bodies
• Inspect EU documents

HOW to contact the Ombudsman?

• You can contact the Ombudsman in the 24 official EU languages
• Fill out the easy online complaint form.