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Call for expression of interest OMB/5/2017 for inclusion on a list of potential candidates Temporary posts - AD9

Налични езици :  en

Outline job description

  • Senior case handlers in Inquiry Units of the European Ombudsman (at grade AD9).
  • Purpose of the call: the European Ombudsman is drawing up a list of potential candidates to fill permanent posts which are temporarily vacant. These posts will be filled on a temporary basis by senior case handlers. Candidates with suitable profiles may be called for a test and an interview when a vacancy arises.
  • Nature of recruitment: the successful candidates will be engaged as temporary agents at grade AD9 under a contract of definite duration not exceeding four years. The contract may be renewed not more than once for a maximum period of two years[1].
  • Management position: no
  • Place of employment: Brussels or Strasbourg; the posts may involve missions to other working places of the EU institutions as well as missions to other countries inside or outside the European Union.

The European Ombudsman

Our mission is to serve democracy by working with the institutions of the European Union to create a more effective, accountable, transparent and ethical administration.

We do this by dealing with complaints against European Union institutions and by conducting inquiries on our own initiative, encouraging transparency, and promoting an administrative culture of service. We build trust by encouraging dialogue between citizens and the European Union and by promoting the highest standards of accountability and transparency within the EU administration.

Our guiding principles are independence, integrity, fairness, accountability, dialogue, and service.

Senior case handler role

As a senior case handler within an Inquiry Unit you will:

  • analyse complaints submitted to the European Ombudsman and be involved in inquiries conducted by the Ombudsman;
  • help to actively identify issues suitable for investigation at the Ombudsman's own-initiative;
  • help carry out Ombudsman own-initiative inquiries, including inspections and drafting decisions and other case related documents;
  • contribute to the Ombudsman's outreach work with EU institutions, civil society and other stakeholders.;
  • assist the European Ombudsman in the preparation of her external activities, and represent the institution at certain public events;
  • draft information for the public in an accessible and easily understandable way.

Senior case handlers are required to be able to quickly familiarise themselves with all relevant fields of administrative activities of the EU administration.

Our organisation offers a dynamic, yet family friendly workplace, with flat hierarchies and modern working tools that allow for efficiency and flexibility as well as excellent conditions to combine work and private life.

We look for

The European Ombudsman is looking for dynamic and inspiring colleagues with a wide range of interests, highly motivated and with good communication skills and a talent for collaborative work. A keen interest in current affairs, and particularly EU affairs, is essential.

We expect you to have: 

  • a level of education in a domain relevant for the role[2] described above and which corresponds to completed university studies of at least four years attested to by a diploma;
  • a minimum of 10 years of professional experience in positions relevant to the role of a senior case handler as described above;
  • very good and proven analytical and research skills;
  • a thorough knowledge of the EU administration and the legal principles and rules that apply to its administrative activities,;
  • very good knowledge of the work of the European Ombudsman;
  • excellent English skills, in particular drafting skills;
  • a thorough knowledge of another official language of the European Union;
  • a good knowledge of additional official language(s) of the European Union would be an advantage.

In addition, you should:

  • be able to work with a high degree of autonomy;
  • be a quick learner, capable of getting up to speed rapidly on new issues;
  • take initiative and be at ease with taking on responsibilities;
  • be able to work under pressure.

Experience in complaint handling, petitions or inquiries, would be an asset.

In view of their appointment, applicants must be nationals of one of the Member States of the European Union and enjoy their full rights as citizens.

Recruitment policy

The European Ombudsman is an equal opportunity employer. At equal merit, members of an under-represented gender will receive priority for recruitment.

Applications and procedure

If your application fulfils the above specifications and requirements and a need arises, you may be invited to sit a written test. If you are successful in the test, you may be invited to an interview.

Your name will be removed from the list of potential candidates automatically after one year from the date of application unless you expressly confirm that you wish to remain on the list for a further year.

Applications must be submitted through the online application form available on the European Ombudsman’s website at the following address:


Only applications using this form will be taken into account.

Documents to be uploaded with the application[3] are:

  • a detailed letter in English explaining the candidate's reasons for applying and explaining why the candidate considers that he/she satisfies the conditions set out in the present call for expression of interest;
  • a copy of the candidate's curriculum vitae in English;
  • a copy of a document proving the applicant's citizenship;
  • a copy of the diploma which satisfies the requirements set out in the Section "we look for" of the present call for expression of interest;
  • copies of evidence of professional experience (such as a contract or a signed attestation by the employer) for each position, clearly indicating the starting and finishing dates, the job title, and the exact nature of the duties carried out.

Strasbourg, 23/08/2017

Emily O'Reilly


[1] See Article 8 (2) of the Conditions of Employment of Other Servants (CEOS).

[2] Relevant domains include (but are not limited to) law, communications, politics, international affairs, European public administration, audit.

[3] The processing of personal data by the European Ombudsman is governed by Regulation (EC) No. 45/2001 of the European Parliament and of the Council of 18 December 2000 on the protection of individuals with regard to the processing of personal data by the Community institutions and bodies and on the free movement of such data, OJ 2001 L 8, p. 1. By submitting an application for a post within the European Ombudsman's Office, candidates are understood to have given their consent, within the meaning of Article 5(d) of the Regulation, to the processing of the personal data contained in the application and the supporting documents enclosed therewith. The personal data in question are collected by the European Ombudsman's Office for the sole purpose of the present selection procedure. Candidates have a right to access and to rectify their own personal data kept by the European Ombudsman's Office.

Applications will be deleted either after two years from the date of application (if no confirmation by the applicant that s/he wishes to remain on the list) or at the latest two years after the present permanent call is discontinued. Applications submitted for the purposes of the present selection procedure shall not be taken into consideration for the purposes of future ones.

Personal data concerning the recruited candidates shall be kept by the European Ombudsman's Office and might be transferred to other EU Institutions for administrative purposes.

Candidates may at any time consult the European Ombudsman's Data Protection Officer or have recourse to the European Data Protection Supervisor.