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In focus

Ombudsman unveils new strategy 'Towards 2024'

In 2020, the Office drew up a new strategy - ‘Towards 2024’- to guide the current mandate of the European Ombudsman. It builds upon the successful ‘Towards 2019’ strategy which aimed to increase the impact, visibility and relevance of the office.

The strategy outlines the Ombudsman’s mission as working with the EU institutions to create a more transparent, ethical and effective administration. 

What we do


The European Ombudsman works to promote good administration at EU level. The Ombudsman investigates complaints about maladministration by EU institutions and bodies, as well as proactively looking into broader systemic issues.