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Notice to users

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The information on this website is subject to a specific policy:
- on personal data protection,
- on copyright, and
- on errors and omissions.

Protection of personal data

Any personal data collected by the European Ombudsman shall be processed pursuant to Regulation (EC) No 45/2001 on the protection of individuals with regard to the processing of personal data by the Community institutions and bodies and on the free movement of such data.

Only two services available on this website currently require personal data to be supplied by the user:

(1) If a user wishes to submit an electronic message to the institution, he/she can do so by completing an online form. The form requires the user to supply a surname, first name and e-mail address. Once submitted, the form is transmitted by e-mail to the relevant person or service in the Ombudsman's office. The form's contents are not stored in a database of the Ombudsman's website nor made available to the Ombudsman and his staff in any form other than the above-mentioned e-mail.

(2) If a user wishes to submit a complaint to the Ombudsman by using the online complaint form, he/she must first create a user account. The user must provide a valid e-mail address and choose a password. Once the account has been activated, the user can create a draft complaint, modify previously created draft complaints, submit a complaint, or view complaints that he/she has already submitted. The user account details, as well as the contents of all complaints created by the user, are stored in a database. Only the user himself/herself can access the complaints in the database, by using the password that they have chosen. The European Ombudsman and his staff have access to neither the user passwords nor the complaints contained in the database. When a user submits a complaint, the database generates an e-mail which is transmitted to the relevant service in the Ombudsman's office.

The data collected shall be processed solely for the purpose intended and clearly specified. The data subject shall have the right of access to his/her personal data and the right to rectify any such data that is inaccurate or incomplete. Should the data subject have any queries concerning the processing of his/her personal data, he/she shall address them to the entity acting as data controller. The data subject shall have right of recourse at any time to the European Data Protection Supervisor.

The website of the European Ombudsman sometimes provides links to other internet sites. Since the Ombudsman has no control over such sites, we suggest that you review their privacy policies.


© European Union, 1995-2013

Reproduction is authorised, provided the source is acknowledged, save where otherwise stated.

Where prior permission must be obtained for the reproduction or use of textual and multimedia information (sound, images, software, etc.), such permission shall cancel the above-mentioned general permission and shall clearly indicate any restrictions on use.

Errors and omissions

The European Ombudsman maintains this website to enhance public access to information about the institution and its activities.

Our goal is to keep this information as complete, accurate and up to date as possible. If errors are brought to its attention, the European Ombudsman will take all possible steps to make any necessary corrections without delay.

The European Ombudsman will take all possible steps to minimise disruption caused by any technical errors occurring on this website.

The European Ombudsman cannot guarantee that information from external sources contained on this website is reliable or up to date. The information on this site may link to external sites over which the European Ombudsman's services have no control and for which the European Ombudsman can accept no responsibility.