My ambition is to support the EU institutions in becoming more effective, transparent and accountable by strategically increasing the visibility and impact of the work of the European Ombudsman.

Emily O'Reilly, 30 June 2014

The wall

The full wall
Have your say: Draft guidelines on interacting with lobbyistsQuestions about Europe?Your Europe - The portal to on-line European and national public services
Award for Good Administration

The submission deadline for the 'Award for Good Administration' within EU Institutions, Bodies or Agencies is 31 January 2017.

 

 

 

Draft guidelines for public officials' interactions with lobbyists

The European Ombudsman has drawn up practical guidelines for public officials' interactions with interest representatives and is inviting comments from all interested parties. You can send us your feedback until 28 February 2017.

Disrupting Europe - Truth, facts and social media

The European Ombudsman, Emily O’Reilly, hosted a special seminar to explore new ways of communicating the EU at a time of immense challenges.

Ombudsman calls on President Juncker to clarify position on Barroso appointment

The European Ombudsman, Emily O'Reilly, has called on President Juncker to clarify the Commission’s position on former Commission President Barroso’s appointment as non-executive chairman and adviser at Goldman Sachs.

Delay in chemicals testing

The Ombudsman in February opened a strategic inquiry into the delay in the European Commission's handling of over 200 proposals to test chemicals to determine potential harm to human reproductive health. The inquiry aims to find out ...

Transparency of trilogues

The European Ombudsman called for more transparency of EU law-making by publishing key documents in informal trilogues negotiations

Lodge a complaintRequest for information

What we do

The European Ombudsman investigates complaints about maladministration in the institutions and bodies of the European Union.

If you are a citizen of a Member State of the Union or reside in a Member State, you can make a complaint to the European Ombudsman. Businesses, associations or other bodies with a registered office in the Union may also complain to the Ombudsman.

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Who we are

Emily O'Reilly took office as European Ombudsman on 1 October 2013.

She is the former National Ombudsman of Ireland and National information Commissioner of Ireland (2003-2013), and an award-winning political editor, broadcaster, and author.

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The institution has a highly qualified, multilingual staff.

This means that we can deal with your complaint in your language as one of the 24 EU languages that we work in. We are committed to making our service fully accessible to people with disabilities.

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How we do it

Want to know more about how we work?

Watch this video to find out!

More case examples...

What's new?

  • 20 January 2017
    • Correspondence -
      Response from the Council to the Decision of the European Ombudsman following her strategic inquiry OI/8/2015/JAS concerning the transparency of Trilogues
    • Correspondence -
      Response from the European Parliament to the Decision of the European Ombudsman following her strategic inquiry OI/8/2015/JAS concerning the transparency of Trilogues
    • Correspondence -
      Response from the European Commission to the Decision of the European Ombudsman following her strategic inquiry OI/8/2015/JAS concerning the transparency of Trilogues
    • Correspondence -
      Inquiry into complaint 1697/2016/ANA concerning the ECB and the "Group of 30"
  • 19 January 2017
    • Decision -
      Decision of the European Ombudsman in the joint inquiry into complaints 506-509-674-784-927-1381/2016/MHZ against the European Commission concerning a human rights impact assessment in the context of the EU-Turkey Agreement
    • Press release -
      Ombudsman: EU must continue to assess human rights impact of EU-Turkey deal
  • 11 January 2017
    • Correspondence -
      Further reply from the President of the EIB to the Ombudsman's letter on suggestions to promote proactive transparency
  • 10 January 2017
    • Case opened -
      The Commission’s failure to reply to the complainant’s e-mails concerning an infringement complaint submitted one year earlier
  • 06 January 2017
    • Closing summary -
      Decision in case 726/2016/PMC concerning the Council of the European Union paying trainees an amount less than the minimum wage
  • 05 January 2017
    • Correspondence -
      Request for a reply to the European Commission in the Ombudsman's strategic inquiry OI/6/2016/AB concerning rules and practices to prevent conflicts of interest of Special Advisers