My ambition is to support the EU institutions in becoming more effective, transparent and accountable by strategically increasing the visibility and impact of the work of the European Ombudsman.

Emily O'Reilly, 30 June 2014

The wall

The full wall
Questions about Europe?Your Europe - The portal to on-line European and national public servicesTreaty of Lisbon
Delay in chemicals testing

The Ombudsman in February opened a strategic inquiry into the delay in the European Commission's handling of over 200 proposals to test chemicals to determine potential harm to human reproductive health. The inquiry aims to find out ...

Improving expert group transparency

Citizens have a right to know what expert advice is being given to decision-makers and how it feeds into policy-making.  The Ombudsman has called on the Commission to publish comprehensive minutes of all expert group meetings. The ...

European Commission asked to report back on pesticides authorisation

An inquiry into the approval of pesticides highlighted concerns with the Commission's practice of approving the safe use of an active substance before it gets all of the data necessary to support that decision. The Ombudsman asked the ...

Improving tobacco lobbying transparency

The Ombudsman last October asked the Commission to proactively publish online all meetings of all Commission staff with tobacco lobbyists. In April, she followed up with a high-level discussion on the importance of transparency in ...

Who we are

Emily O'Reilly took office as European Ombudsman on 1 October 2013.

She is the former National Ombudsman of Ireland and National information Commissioner of Ireland (2003-2013), and an award-winning political editor, broadcaster, and author.

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The institution has a highly qualified, multilingual staff.

This means that we can deal with your complaint in your language as one of the 24 EU languages that we work in. We are committed to making our service fully accessible to people with disabilities.

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What we do

The European Ombudsman investigates complaints about maladministration in the institutions and bodies of the European Union.

If you are a citizen of a Member State of the Union or reside in a Member State, you can make a complaint to the European Ombudsman. Businesses, associations or other bodies with a registered office in the Union may also complain to the Ombudsman.

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How we do it

Want to know more about how we work?

Watch this video to find out!

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What's new?

  • 27 May 2016
    • Event -
      Introductory meeting with the President of the Assembly of European Regions (27/09/2016)
    • Decision -
      Decision in case 1270/2013/JAS on the European Commission's handling of a grant award procedure.
    • Correspondence -
      The Commission wrongly refused full access to the note of 10 June 2015 and to the concept note (access request GestDem 2015/3658).
    • Event -
      Dinner with the Irish Universities Alumni Group in Brussels (20/06/2016)
    • Event -
      Annual Report 2015 (20/06/2016)
  • 26 May 2016
    • Speech -
      Keynote Address to the joint N.I. Public Services Ombudsman and N.I. Human Rights Commission conference on “Human Rights - A 21st Century Approach to the Work of Ombudsmen"
    • Correspondence -
      Staff Working Paper: Report on the consultation of the European Network of Ombudsmen on public officials' interaction with interest representatives
    • Correspondence -
      Letter from the European Ombudsman to the European Network of Ombudsmen launching a consultation concerning public officials' contacts with interest representatives
    • Correspondence -
      Staff Working Paper: Consultation of the European Network of Ombudsmen concerning public officials' contacts with interest representatives
  • 25 May 2016
    • Visit -
      Biography - Peter Tyndall, Ombudsman of Ireland