My ambition is to support the EU institutions in becoming more effective, transparent and accountable by strategically increasing the visibility and impact of the work of the European Ombudsman.

Emily O'Reilly, 30 June 2014

The wall

The full wall
Questions about Europe?Your Europe - The portal to on-line European and national public servicesTreaty of Lisbon
Transparency concerns top Ombudsman cases in 2015

Concerns about transparency in the EU administration accounted for the biggest proportion of the Ombudsman's cases (22.4%) in 2015. The year also saw the Ombudsman open strategic inquiries into key issues while it was revealed that EU ...

Delay in chemicals testing

The Ombudsman in February opened a strategic inquiry into the delay in the European Commission's handling of over 200 proposals to test chemicals to determine potential harm to human reproductive health. The inquiry aims to find out ...

Improving tobacco lobbying transparency

The Ombudsman last October asked the Commission to proactively publish online all meetings of all Commission staff with tobacco lobbyists. In April, she followed up with a high-level discussion on the importance of transparency in ...

Improving expert group transparency

Citizens have a right to know what expert advice is being given to decision-makers and how it feeds into policy-making.  The Ombudsman has called on the Commission to publish comprehensive minutes of all expert group meetings. The ...

European Commission asked to report back on pesticides authorisation

An inquiry into the approval of pesticides highlighted concerns with the Commission's practice of approving the safe use of an active substance before it gets all of the data necessary to support that decision. The Ombudsman asked the ...

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What we do

The European Ombudsman investigates complaints about maladministration in the institutions and bodies of the European Union.

If you are a citizen of a Member State of the Union or reside in a Member State, you can make a complaint to the European Ombudsman. Businesses, associations or other bodies with a registered office in the Union may also complain to the Ombudsman.

Who we are

Emily O'Reilly took office as European Ombudsman on 1 October 2013.

She is the former National Ombudsman of Ireland and National information Commissioner of Ireland (2003-2013), and an award-winning political editor, broadcaster, and author.


The institution has a highly qualified, multilingual staff.

This means that we can deal with your complaint in your language as one of the 24 EU languages that we work in. We are committed to making our service fully accessible to people with disabilities.

How we do it

Want to know more about how we work?

Watch this video to find out!

More case examples...
What's new?
  • 29 June 2016
    • Press release -
      Ombudsman congratulates Dutch EU Presidency on transparency steps
  • 28 June 2016
    • Decision -
      Decision in case 2351/2012/JAS on the European Anti-Fraud Office's handling of an access to documents request relating to one of its investigations
  • 23 June 2016
    • Event -
      Group of the European People's Party in the European Parliament (28/06/2016)
    • Case opened -
      Implementation by the Commission of a Pilot project and a Preparatory action on European research grants for cross-border investigative journalism
    • Case opened -
      Refusal by the European Commission to disclose the names and professional references of the members of the expert group established under Article 31 of the Euratom Treaty
  • 22 June 2016
    • Event -
      Keynote speech at Fundamental Rights Forum (23/06/2016)
    • Event -
      Equinet keynote address (16/06/2016)
    • Closing summary -
      Decision in case 2049/2014/NF on the European Council's refusal to grant access to documents concerning the 2010 Economic Task Force
    • Closing summary -
      Decision in case 1011/2015/TN concerning the refusal of the Council of the European Union to give access to opinions on candidates' suitability to perform the duties of Judge and Advocate-General at the Court of Justice and the General Court of the EU
    • Closing summary -
      Decision in case 1832/2014/TN on the European Commission's handling of possible conflicts of interest in SCENIHR's Working Group on Dental Amalgam