My ambition is to support the EU institutions in becoming more effective, transparent and accountable by strategically increasing the visibility and impact of the work of the European Ombudsman.

Emily O'Reilly, 30 June 2014

The wall

The full wall
Questions about Europe?Your Europe - The portal to on-line European and national public servicesTreaty of Lisbon
Ombudsman calls on President Juncker to clarify position on Barroso appointment

The European Ombudsman, Emily O'Reilly, has called on President Juncker to clarify the Commission’s position on former Commission President Barroso’s appointment as non-executive chairman and adviser at Goldman Sachs.

Delay in chemicals testing

The Ombudsman in February opened a strategic inquiry into the delay in the European Commission's handling of over 200 proposals to test chemicals to determine potential harm to human reproductive health. The inquiry aims to find out ...

Improving tobacco lobbying transparency

The Ombudsman last October asked the Commission to proactively publish online all meetings of all Commission staff with tobacco lobbyists. In April, she followed up with a high-level discussion on the importance of transparency in ...

Improving expert group transparency

Citizens have a right to know what expert advice is being given to decision-makers and how it feeds into policy-making.  The Ombudsman has called on the Commission to publish comprehensive minutes of all expert group meetings. The ...

European Commission asked to report back on pesticides authorisation

An inquiry into the approval of pesticides highlighted concerns with the Commission's practice of approving the safe use of an active substance before it gets all of the data necessary to support that decision. The Ombudsman asked the ...

Transparency concerns top Ombudsman cases in 2015

Concerns about transparency in the EU administration accounted for the biggest proportion of the Ombudsman's cases (22.4%) in 2015. The year also saw the Ombudsman open strategic inquiries into key issues while it was revealed that EU ...

Transparency of trilogues

The European Ombudsman called for more transparency of EU law-making by publishing key documents in informal trilogues negotiations

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What we do

The European Ombudsman investigates complaints about maladministration in the institutions and bodies of the European Union.

If you are a citizen of a Member State of the Union or reside in a Member State, you can make a complaint to the European Ombudsman. Businesses, associations or other bodies with a registered office in the Union may also complain to the Ombudsman.

Who we are

Emily O'Reilly took office as European Ombudsman on 1 October 2013.

She is the former National Ombudsman of Ireland and National information Commissioner of Ireland (2003-2013), and an award-winning political editor, broadcaster, and author.


The institution has a highly qualified, multilingual staff.

This means that we can deal with your complaint in your language as one of the 24 EU languages that we work in. We are committed to making our service fully accessible to people with disabilities.

How we do it

Want to know more about how we work?

Watch this video to find out!

More case examples...
What's new?
  • 30 September 2016
    • Decision -
      Decision of the European Ombudsman in case 1179/2014/LP on the involvement of “interested parties” in State aid investigations carried out by the Commission
    • Decision -
      Decision in case 535/2014/JAS concerning the European Personnel Selection Office’s alleged discrimination against candidates without doctoral diplomas in a call for research contract agents
    • Decision -
      Decision in case 926/2016/EMC on the failure by the European Commission to reply to correspondence
  • 29 September 2016
    • Case opened -
      The European Commission’s failure to reply to the complainant’s correspondence concerning an alleged fraud committed by Romania
  • 28 September 2016
    • Decision -
      Decision in own-initiative inquiry OI/5/2013/PMC concerning the European Medicines Agency’s web interface as well as the related guidance documents available in English only used by small-and-medium sized enterprises in order to carry out the registration of certain information about the medicines they sell in the EU
  • 27 September 2016
    • Recommendation -
      Recommendation in case OI/13/2014/JF on the European External Action Service's non-recognition of a third country court ruling: payment of compensation Made in accordance with Article 3(6) of the Statute of the European Ombudsman [1]
  • 24 September 2016
    • Recommendation -
      Recommendation of the European Ombudsman concerning the alleged failure by the European Economic and Social Committee to ensure that a member declared all relevant interests (inquiry into complaints 500/2015/ PHP, 561/2015/ PHP, 570/2015/ PHP, 577/2015/ PHP, 619/2015/ PHP, 635/2015/ PHP and 650/2015/ PHP)
  • 23 September 2016
    • Event -
      Disrupting Europe - Truth, Facts and Social Media (18/10/2016)
    • Decision -
      Decision in case 417/2015/NF against the European Commission regarding delegated and implementing acts in the area of the Common Agricultural Policy
  • 22 September 2016
    • Correspondence -
      Reply from Vice-President Dombrovskis to the Ombudsman's letter on the transparency of the European Fiscal Board