My ambition is to support the EU institutions in becoming more effective, transparent and accountable by strategically increasing the visibility and impact of the work of the European Ombudsman.

Emily O'Reilly, 30 June 2014

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Who we are

Emily O'Reilly took office as European Ombudsman on 1 October 2013.

She is the former National Ombudsman of Ireland and National information Commissioner of Ireland (2003-2013), and an award-winning political editor, broadcaster, and author.

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The institution has a highly qualified, multilingual staff.

This means that we can deal with your complaint in your language as one of the 24 EU languages that we work in. We are committed to making our service fully accessible to people with disabilities.

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What we do

The European Ombudsman investigates complaints about maladministration in the institutions and bodies of the European Union.

If you are a citizen of a Member State of the Union or reside in a Member State, you can make a complaint to the European Ombudsman. Businesses, associations or other bodies with a registered office in the Union may also complain to the Ombudsman.

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How we do it

Want to know more about how we work?

Watch this video to find out!

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What's new?

  • 31 October 2014
    • Case opened -
      The Commission's explanation about its role in the regulation of pharmacies in Greece
  • 28 October 2014
    • Correspondence -
      Statement by Emily O'Reilly, European Ombudsman, concerning the "Irish ECB letter"
  • 27 October 2014
    • Event -
      Keynote speech on 'Enhancing European Cooperation in Nationality and Fundamental Rights'
    • Event -
      Hearing in the European Parliament's Petitions Committee
    • Event -
      Lunchtime discussion on transparency at the House of the Dutch Provinces
    • Press release -
      Ombudsman: EIB's public tender failure weakens EU efforts to strengthen rule of law
    • Closing summary -
      Exclusion from a public tender for construction work in Bosnia and Herzegovina
    • Decision -
      Decision of the European Ombudsman closing the inquiry into complaint 178/2014/AN against the European Investment Bank
  • 24 October 2014
    • Draft Recommendation -
      Draft recommendations of the European Ombudsman in own-initiative inquiry OI/8/2013/OV concerning the Executive Agency for Small and Medium-sized Enterprises (EASME ) Made in accordance with Article 3(6) of the Statute of the European Ombudsman
    • Case opened -
      Alleged delays in the authorisation procedures concerning 20 applications on genetically modified food and feed for import into the EU
  • 23 October 2014
    • Correspondence -
      Comments on the Ombudsman's draft internal rules on whistleblowing by EDRi
    • Correspondence -
      Comments on the Ombudsman's draft internal rules on whistleblowing - 2
    • Correspondence -
      Comments on the Ombudsman's draft internal rules on whistleblowing - 1
    • Correspondence -
      Commentaires sur le projet de règles internes du Médiateur sur l'alerte éthique ou 'whistleblowing' par la haute autorité pour la transparence de la vie publique
    • Correspondence -
      Comments on the Ombudsman's draft internal rules on whistleblowing by Transparency International EU Office