My ambition is to support the EU institutions in becoming more effective, transparent and accountable by strategically increasing the visibility and impact of the work of the European Ombudsman.

Emily O'Reilly, 30 June 2014

The wall

The full wall
Questions about Europe?Your Europe - The portal to on-line European and national public servicesTreaty of Lisbon
Award for Good Administration

The European Ombudsman is launching an “Award for Good Administration” within the EU institutions, agencies and bodies  to recognise those staff who bring high standards of public service to their work.

Disrupting Europe - Truth, facts and social media

The European Ombudsman, Emily O’Reilly, hosted a special seminar to explore new ways of communicating the EU at a time of immense challenges.

Ombudsman calls on President Juncker to clarify position on Barroso appointment

The European Ombudsman, Emily O'Reilly, has called on President Juncker to clarify the Commission’s position on former Commission President Barroso’s appointment as non-executive chairman and adviser at Goldman Sachs.

Delay in chemicals testing

The Ombudsman in February opened a strategic inquiry into the delay in the European Commission's handling of over 200 proposals to test chemicals to determine potential harm to human reproductive health. The inquiry aims to find out ...

Transparency concerns top Ombudsman cases in 2015

Concerns about transparency in the EU administration accounted for the biggest proportion of the Ombudsman's cases (22.4%) in 2015. The year also saw the Ombudsman open strategic inquiries into key issues while it was revealed that EU ...

Transparency of trilogues

The European Ombudsman called for more transparency of EU law-making by publishing key documents in informal trilogues negotiations

Lodge a complaintRequest for information

What we do

The European Ombudsman investigates complaints about maladministration in the institutions and bodies of the European Union.

If you are a citizen of a Member State of the Union or reside in a Member State, you can make a complaint to the European Ombudsman. Businesses, associations or other bodies with a registered office in the Union may also complain to the Ombudsman.


Who we are

Emily O'Reilly took office as European Ombudsman on 1 October 2013.

She is the former National Ombudsman of Ireland and National information Commissioner of Ireland (2003-2013), and an award-winning political editor, broadcaster, and author.


The institution has a highly qualified, multilingual staff.

This means that we can deal with your complaint in your language as one of the 24 EU languages that we work in. We are committed to making our service fully accessible to people with disabilities.


How we do it

Want to know more about how we work?

Watch this video to find out!

More case examples...

What's new?

  • 24 October 2016
    • Press release -
      Ombudsman launches “Award for Good Administration”
  • 17 October 2016
    • Recommendation -
      Recommendation in case 2310/2013/JAS on the European Commission’s handling of a request for public access to documents Made in accordance with Article 3(6) of the Statute of the European Ombudsman
  • 13 October 2016
    • Correspondence -
      Reply from the ECB to the European Ombudsman's letter on the Supervisory Review and Evaluation Process (SREP)
  • 10 October 2016
    • Decision -
      Decision in case 1206/2016/PL on the failure by the Commission to answer correspondence in the language of the complainant
    • Correspondence -
      Letter from the European Ombudsman to the ECB on the Supervisory Review and Evaluation Process
  • 06 October 2016
    • Correspondence -
      Request for a reply to the European Chemicals Agency in case 1130/2016/JAS on the allegedly erroneous Joint Statement on the possibility to perform animal tests for substances used in cosmetics
    • Case opened -
      Allegedly erroneous Joint Statement by the European Commission and the European Chemicals Agency on the possibility to perform animal tests for substances used in cosmetics
    • Correspondence -
      Request for a reply to the European Commission in case 1130/2016/JAS on the allegedly erroneous Joint Statement on the possibility to perform animal tests for substances used in cosmetics
  • 05 October 2016
    • Case opened -
      EACEA’s refusal to accept certain working days as eligible staff costs
    • Case opened -
      EFSA's handling of the review of the Threshold of Toxicological Concern (TTC)