My ambition is to support the EU institutions in becoming more effective, transparent and accountable by strategically increasing the visibility and impact of the work of the European Ombudsman.

Emily O'Reilly, 30 June 2014

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Who we are

Emily O'Reilly took office as European Ombudsman on 1 October 2013.

She is the former National Ombudsman of Ireland and National information Commissioner of Ireland (2003-2013), and an award-winning political editor, broadcaster, and author.

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The institution has a highly qualified, multilingual staff.

This means that we can deal with your complaint in your language as one of the 24 EU languages that we work in. We are committed to making our service fully accessible to people with disabilities.

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What we do

The European Ombudsman investigates complaints about maladministration in the institutions and bodies of the European Union.

If you are a citizen of a Member State of the Union or reside in a Member State, you can make a complaint to the European Ombudsman. Businesses, associations or other bodies with a registered office in the Union may also complain to the Ombudsman.

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How we do it

Want to know more about how we work?

Watch this video to find out!

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What's new?

  • 27 January 2015
    • Speech -
      Keynote speech by the European Ombudsman, Emily O’Reilly - First conference on alternative dispute resolution in the energy sector
    • Decision -
      Decision of the European Ombudsman closing the inquiry into complaint 1962/2013/JN against the European Commission
  • 23 January 2015
    • Case opened -
      European Commission's refusal to grant the complainant full access to a file concerning it
  • 22 January 2015
    • Case opened -
      Conflict of interest in handling a procedure for infringement of competition law
  • 21 January 2015
    • Case opened -
      ENISA's handling of a recruitment procedure
    • Case opened -
      The transfer into the Pension Scheme of the EU Institutions of the complainant's pension rights acquired in Germany
  • 16 January 2015
  • 15 January 2015
    • Decision -
      Decision of the European Ombudsman closing the inquiry into complaint 685/2014/MHZ against the European Commission
    • Speech -
      Address to European Parliament on Annual Report 2013
  • 13 January 2015
    • Correspondence -
      Response to the public consultation from Irish Business and Employers Confederation (IBEC)
    • Correspondence -
      Response to the public consultation from Friends of the Earth Germany (BUND)
    • Correspondence -
      Response to the public consultation from Sindikat Vzgoje, Izobraževanja, Znanosti in Kulture Slovenije (VIZ)
    • Correspondence -
      Response to the public consultation from Instytut Globalnej Odpowiedzialnosci Polska (IGO)
    • Correspondence -
      Response to the public consultation from Irish Creamery Milk Suppliers Association (ICMSA)
    • Correspondence -
      Response to the public consultation from L'Assocation EDA (Environnement et Développement Alternatif)