Closing summaries of cases

The timeliness of the Commission's handling of a state aid complaint (Added on: 24 Apr 2014 10:01 CEST)
Annual salary review of EU delegations' local staff (Added on: 03 Apr 2014 10:01 CEST)
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Strategy

Strategy for the mandate

The European Ombudsman's strategy, presented here, seeks to provide a clear statement of the Ombudsman's mission, aspirations and guiding principles. Building on what has been accomplished so far, the strategy outlines a series of objectives and priorities, which are designed to achieve the Ombudsman's overarching aim of, first, ensuring that EU citizens enjoy their rights fully, and, second, enhancing the quality of the EU administration.

This strategy is ambitious and far-reaching but, hopefully, it is also realistic and feasible. It has been developed through an extensive process of consultation with internal and external stakeholders. I am very grateful to all those who contributed to this exercise in institutional self-reflexivity for their many positive and creative suggestions.

I hope that the strategy will serve as a useful guide both in fulfilling the Ombudsman's commitments towards citizens and institutions alike and in rendering such commitments more readily intelligible. It is also my hope that, in seeking continuously to improve our own services, we will meet and perhaps exceed the expectations of our interlocutors.

P. Nikiforos Diamandouros
September 2010

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