My ambition is to support the EU institutions in becoming more effective, transparent and accountable by strategically increasing the visibility and impact of the work of the European Ombudsman.

Emily O'Reilly, 30 June 2014

The wall

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Questions about Europe?Your Europe - The portal to on-line European and national public servicesTreaty of Lisbon
Transparency concerns top Ombudsman cases in 2015

Concerns about transparency in the EU administration accounted for the biggest proportion of the Ombudsman's cases (22.4%) in 2015. The year also saw the Ombudsman open strategic inquiries into key issues while it was revealed that EU ...

Delay in chemicals testing

The Ombudsman in February opened a strategic inquiry into the delay in the European Commission's handling of over 200 proposals to test chemicals to determine potential harm to human reproductive health. The inquiry aims to find out ...

Improving tobacco lobbying transparency

The Ombudsman last October asked the Commission to proactively publish online all meetings of all Commission staff with tobacco lobbyists. In April, she followed up with a high-level discussion on the importance of transparency in ...

Improving expert group transparency

Citizens have a right to know what expert advice is being given to decision-makers and how it feeds into policy-making.  The Ombudsman has called on the Commission to publish comprehensive minutes of all expert group meetings. The ...

European Commission asked to report back on pesticides authorisation

An inquiry into the approval of pesticides highlighted concerns with the Commission's practice of approving the safe use of an active substance before it gets all of the data necessary to support that decision. The Ombudsman asked the ...

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What we do

The European Ombudsman investigates complaints about maladministration in the institutions and bodies of the European Union.

If you are a citizen of a Member State of the Union or reside in a Member State, you can make a complaint to the European Ombudsman. Businesses, associations or other bodies with a registered office in the Union may also complain to the Ombudsman.

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Who we are

Emily O'Reilly took office as European Ombudsman on 1 October 2013.

She is the former National Ombudsman of Ireland and National information Commissioner of Ireland (2003-2013), and an award-winning political editor, broadcaster, and author.

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The institution has a highly qualified, multilingual staff.

This means that we can deal with your complaint in your language as one of the 24 EU languages that we work in. We are committed to making our service fully accessible to people with disabilities.

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How we do it

Want to know more about how we work?

Watch this video to find out!

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What's new?
  • 31 May 2016
    • Visit -
      Biography - Shada Islam - Moderator
    • Decision -
      Decision of the European Ombudsman closing the inquiry into complaint 2041/2014/DK against the European Commission regarding transfer of pension rights
  • 30 May 2016
    • Correspondence -
      Reply from President Dijsselbloem to the Ombudsman's letter on the recent initiative to improve Eurogroup transparency
    • Press release -
      Ombudsman to examine Commission evaluation of Special Advisers
    • Annual report -
      Annual Report 2015
    • Decision -
      Decision in case 1408/2015/OV on the European Commission's compliance with its Rules on Special Advisers
    • Correspondence -
      Letter to the European Commission opening the European Ombudsman's strategic inquiry OI/6/2016/AB concerning rules and practices to prevent possible conflicts of interest of Special Advisers
    • Multimedia -
      Compliance with the European Ombudsman’s proposals in 2014
    • Multimedia -
      Inquiries where maladministration was found by the European Ombudsman in 2015
    • Multimedia -
      Complaints transferred to the other institutions and bodies; Complaints advised to contact other institutions and bodies by the European Ombudsman in 2015